PUBLIC TRANSPORT ACCIDENTS
Been Injured on Public Transport?
Let’s get this sorted!
Got hurt on a bus, in a taxi, or rideshare? We’ll get you the compensation you deserve for public transport accidents right across Queensland.
01
You Call Us
Call our team who know public transport and rideshare claims like the back of their hand. We’ll listen to what happened and explain your rights in plain English – no legal mumbo jumbo.
02
You Get a Free Assessment
Once we know the details, we’ll assess your claim at no cost to you. We’ll tell you straight if you can claim and what sort of payout you’re looking at – no pressure to go ahead.
03
Get Maximum Compensation
If you want to proceed, we’ll build a rock-solid case and fight for every dollar you’re owed. No Win, No Fee – you don’t pay us unless we get you paid.
We’re Ready When You Are
We Get Results
You focus on getting better, we focus on getting you paid. Every dollar you deserve, we’ll make sure you get it.
We Don’t Give Up
Your case is personal to us. We’ll keep going until you’re properly looked after, doesn’t matter how hard they fight back.
No Win, No Fee
Simple – if we don’t win, you don’t pay. No upfront fees, no stress about money while we’re in your corner.
Get Your Free Claim Check.
What the Law Says
If you’ve been injured while travelling in a bus, taxi or rideshare vehicle, the driver owes you a high duty of care. This is because they are considered a “common carrier” — a provider who transports passengers for a fee — and must take all reasonable steps to ensure your safety.
In addition to this common law duty, a contractual duty often exists, especially when you have paid for the trip. If the driver fails in this duty and their negligence results in your injury, you may be entitled to substantial compensation.
This was confirmed in French v QBE Insurance (Australia) Limited & Others [2011] QSC 105, where a taxi driver was found liable for a passenger’s injuries sustained after exiting the vehicle. This case illustrates the strict legal expectations placed on transport providers.
What to Do After the Accident
If you’ve been involved in an accident while using public or private passenger transport, there are key steps you should take immediately. Your actions in the first few hours and days can make a significant difference to your claim.
- Seek medical attention — Even if your injuries seem minor, get checked by a medical professional as soon as possible. This also helps create a formal record of your injuries.
- Report the accident — Make sure the incident is reported to police (in cases involving road traffic collisions) and request an incident report from the bus, taxi or rideshare provider.
- Collect evidence — If possible, take photos of the scene, get the contact details of any witnesses, and make note of vehicle details and registration numbers.
- Contact our legal team — The sooner you speak to us, the better positioned we’ll be to investigate your case and protect your rights.
Frequently
Asked
Questions
Are there time limits in bringing a claim?
Yes. Strict time limits apply to personal injury claims in Queensland. In most cases, you must notify the relevant insurer of your claim within nine months of the accident (or one month after instructing a lawyer — whichever comes first). You generally have three years from the date of injury to commence court proceedings. Speak to us as soon as possible to ensure you don’t miss any key deadlines.
How long will my claim take?
This will depend on the severity of your injuries and the complexity of your case. Most claims are resolved between 12 months to 3 years after the date of injury. Often, there is an initial period where we wait for your injuries to stabilise before a proper assessment of your claim can be made.
What can I claim for?
If your claim is successful, you may be entitled to compensation for:
- Pain and suffering from your injuries
- Past and future loss of income (including superannuation)
- Past and future out-of-pocket expenses (e.g. medical bills, rehabilitation, travel)
- Paid assistance for services like home help, cleaning, and personal care
- The value of unpaid care provided by family or friends (known as “gratuitous care”)
We will work with medical and financial experts to ensure the full impact of your injuries is captured and quantified in your claim.
Do I need to pay a fee?
No. You don’t pay us a cent unless we win your case and you are awarded compensation. This is our No Win, No Fee promise — giving you peace of mind that you can pursue justice without financial risk.
What if the accident happened while I was getting on or off the bus, taxi or rideshare vehicle?
You may still be eligible to make a claim. Passengers are owed a duty of care not just while the vehicle is moving, but also during entry and exit. If you were injured due to driver negligence, unsafe conditions, or lack of assistance while getting on or off the vehicle, you could have a valid compensation claim. Our team can assess the circumstances and help determine your legal options.
Have Questions? Reach Out To Our Team!
If you’ve been injured in an accident and need trusted legal advice, we’re here to help. We offer free, no-obligation consultations — and you won’t pay us a cent unless you win your case.
